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FAQ

What is handmade jewelry?

Handmade jewelry is jewelry that has been created without the use of casting or molds.  It requires highly skilled labor to manually control tools, materials and temperatures to accurately work sterling silver and gold.

How long does it take for my handmade jewelry to ship?

We hand make all jewelry to order.  It is our goal to ship orders as soon as possible.  Creation time will take up to 14 days before we can ship your order.  Often, orders ship much sooner than this 14 day quote.

Do you ship for free?

Yes, if you live in the USA and have spent at least $100 you will receive free USPS First Class shipping. 

Can I track my order after it is shipped?

An email notification will be sent with a tracking number when we ship your order.  You can click the link to check on the progress of your package.

Do you ship Internationally?

Yes, we ship worldwide.  We will mark all shipping customs forms with the actual item value as required by law. Customs, taxes and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.

What is your return policy?

Your satisfaction is very important to us. Please take the time to read all item descriptions carefully before placing your order.  Sizes are clearly listed for everything we offer.   If you receive your jewelry and are not satisfied with your purchase, please contact us as soon as possible.  While all sales are final, unworn jewelry can be returned for a store credit. We do stand behind the quality of our products and will fix any item that is our error at our cost.  Original shipping fees will not be included in store credits.  Return shipping will be the responsibility of the customer as well, not Poseidon's Booty.  All exchanges must be delivered to us within 14 business days securely packaged with a copy of the invoice in unused (never worn) condition. Please email us with any questions or concerns.Thank you for supporting a small family business.